Shipping & returns

Making your ring

Every ring is made to order. It takes about 3 to 4 weeks from your order to dispatch. We'll email you when it ships.

Delivery

Delivery is free, tracked and insured. We ship to the UK and the EU. Delivery takes 3 to 5 working days in the UK, 5 to 10 working days in the EU. Orders outside the UK may be charged import duty or local tax on arrival, which the recipient pays.

Wrong size

Please check your size before you order. Each ring is made in the size you choose, so we can't exchange it for a different size.

Faulty or damaged

If your ring arrives damaged, has a fault, or isn't what you ordered, email us with a photo. We'll repair or replace it, or refund you in full, and cover the cost of sending it back. This doesn't affect your legal rights.

Change of mind

Each ring is made from your own voice, so we can't take it back or refund it if you change your mind once it's been made. You can cancel for a full refund within 24 hours of ordering, before we start making it.

How to return

Email hello@murmur8.io with your order number before sending anything. We'll send you a prepaid label. Refunds go back to the card you paid with, within 14 days of us receiving the ring.