Terms of sale

Who we are

murmur8.io is run by Simon Wisdom trading as MURMUR8, London, United Kingdom. You can reach us at hello@murmur8.io.

Your order

Each ring is made to order from a voice recording you make or upload. When you pay, we email you to confirm. Your order becomes a contract between you and us once that confirmation is sent.

If we can't make your ring, for example because the recording can't be turned into a printable shape, we'll tell you and refund you in full.

Prices and payment

Prices are shown in pounds, euros or US dollars and include VAT where it applies. Delivery is free. Payment is taken by Stripe when you place your order. Orders delivered outside the UK may be charged import duty or local tax on arrival, which the recipient pays.

Your ring

Rings are made in sterling silver, 18K gold or platinum, in US sizes 3 to 13. Because each piece is generated from your voice and finished by hand, it may differ slightly from the preview on screen in colour, texture and fine detail.

Cancelling

Your ring is personalised: it is made to your specification from your own recording. Under the Consumer Contracts Regulations 2013, made-to-order personalised items can't be cancelled for a change of mind once they have been made. If you'd like to cancel before we start making it, email us within 24 hours of ordering and we'll refund you in full.

Faults

Your legal rights are not affected. If your ring is faulty, damaged or not as described, you can ask for a repair, a replacement or a refund. See Shipping & returns for how.

Your recording and design

Your recording stays yours. You give us permission to use it only to make your ring. We won't show your ring publicly without asking you first. Please only upload recordings you have the right to use.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to take reasonable care. We are not responsible for losses that weren't foreseeable, or for business losses. Nothing here limits our liability where the law doesn't allow it to be limited.

Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you keep the protection of your local consumer law and can bring a claim in your local courts.